How does a student or parent know what needs to be done when working at home?

Please refer to the Primary Online Home Learning Guide. A significant hard copy work package with instructions was also sent home recently. It is also downloadable from Skoolbag under the COVID-19 section and also on SEQTA ENGAGE. This is an overview of the basic application of the online learning programme. Parents also need to download and use SEQTA ENGAGE and Seesaw. Any major difficulties can be directed to the PRIMARY Deputy Principal through the College office 9453 2644 or [email protected].

If a student in Primary (K-6) needs help or is unable to access resources, whom can they contact?

All contact for primary aged students needs to come through the parent. The only software that students use themselves for communication is Seesaw. Apart from this interface, all other contact is through the parent to teacher, or school administration if necessary.

For parents, the ICT support team can assist with technical issues like Internet connectivity, device problems, and software issues (operating system, Microsoft 365 install, etc.) The best way to contact ICT support is [email protected]

Any issues for SEQTA ENGAGE is handled by [email protected].

If any of the above contact methods are unavailable please telephone the front office 9453 2644 or send an email to: [email protected].

What do I do if my child is sick at home?

If your child is sick at home and cannot complete the assigned work or classes, please notify [email protected]. The front office staff will pass this information onto the relevant teachers. Once your child is well, they should re-commence their online (at home) programme.

What if I cannot access online lessons (at home) or cannot work on the online programme?

Please refer to the online (home-based) learning information provided by the respective Deputy Principal first. If you have followed the steps involved, and still have issues either finding the correct information or even starting the programme of work online, then please ring the College office 94532644 or email: [email protected]. Ask to be forwarded to the relevant Deputy Principal.

Primary students do not contact the teacher directly, this can be done by the parent on the SEQTA ENGAGE portal. Students can send work to teachers using Seesaw.

What if I can’t follow the timetable given and its timings? 

We strongly encourage students to stick to the timetable provided if they can, as this enables staff on-site to manage both off-site and on-site learning, and enables your child to keep to their normal rhythm and routines for when they transition back to normal on-site learning in the future.

However, if you can’t follow the timetable and timings, then please feel free to adjust the timetable to suit you, and simply inform your class teacher of the changes (including any changes to when your child will submit work) via Direqt Messaging in SEQTA ENGAGE. Be aware that this may mean staff may not be able to offer the same help within the scheduled timings, but be assured they will do their best to give support as best as possible.

When can a student have a break time?

The normal timetable is available on SEQTA Engage. Students can also refer to their own hard copy of the timetable. All students’ timetables are available on SEQTA Engage (parents). Students are encouraged to observe their timetable correctly, so that the class teacher can assist. Primary students take their breaks as allowed by their parent/s at home.

Will students still have access to Chaplains?

Yes. Either students or parents can contact the College for support. We will initiate a suitable point of connection e.g. phone; via Teams; or, if permitted by government, in person with appropriate health protocols in place. The Chaplains can be contacted on 9453 2644 (school hours), via email: [email protected].

Will students be following their normal daily schedule when learning from home?

Yes, staff believe it provides consistency of routine (much needed by many students) and allows students to know when their teacher is available.

In the primary section, parents can always Direqt Message the teacher through SEQTA Engage. Any parent experiencing issues with this can send an email to the central office email, and it will be forwarded to the relevant staff member. We are asking that this is only used when the regular SEQTA direqt messaging is unavailable. By following the student timetable, everyone knows when teachers are delivering content, and/or instructions.

If my child has flu-like symptoms what should I do?

All students should now be studying at home and not at school. Should you have any suspicion that your child may have flu-like symptoms, please contact your GP for advice.

What device/s and software does my child require at home?

Primary (K-6) students need minimal ICT requirements in order to access the at home learning package. Students can use either a basic tablet or computer if needed. “Additional Activities” which parents can choose to implement may need some access to Internet. Parents will need a smart phone, tablet or computer to utilize SEQTA Engage and Seesaw. Please see the help sheets on Skoolbag that explain these programmes and what minimum device requirements are needed.

What software does my child require for learning at home?

The following software is needed for the home-based learning programme. Please refer to the information on the COVID-19 landing page (being developed now):Seesaw (Primary)

Microsoft 365 Teams and the office suite (Secondary)

SEQTA Learn (Secondary)

SEQTA Engage (Primary and Secondary parents)

What about the Learning Support students?

Yes, Learning Support would continue via the off-site programme. Staff will be available for assistance. The College is providing a programme that is similar to normal school days.

How does a student or parent know what needs to be done when working at home?

Please refer to the Secondary Online Home Learning Guide which is available on the College website under the COVID-19 landing (web) page. It is also downloadable from Skoolbag under the COVID-19 section. This is an overview of the basic application of the online learning programme. Any major difficulties can be directed to the Secondary Deputy Principal through the College office 9453 2644 or [email protected].

The ICT support team can assist with technical issues like Internet connectivity or device problems.

If a student in Secondary (7-12) needs help or is unable to access resources, whom can they contact?

The ICT support team can assist with technical issues like Internet connectivity, device problems, and software issues (operating system, Microsoft 365 install, etc.) The best way to contact ICT support is [email protected].

Any issues for SEQTA Learn (students) or SEQTA Engage (parents) are handled by [email protected]. ICT staff can also be contacted by a parent via telephone if necessary, through the College office 9453 2644. Parents needing support also contact either of the email addresses above with their request.

What do I do if my child is sick at home?

If your child is sick at home and cannot complete the assigned work or classes, please notify: [email protected]. The front office staff will pass this information onto the relevant teachers. Once your child is well, they should re-commence their online programme.

What if I cannot access online lessons at home or cannot work on the online programme?

Please refer to the off-site (home-based) learning information provided by the respective Deputy Principal first. If you have followed the steps involved and still have issues either finding the correct information, or even starting the programme of work online, then please ring the College office 94532644 or email: [email protected]. Ask to be forwarded to the Deputy Principal (Secondary).

Secondary students, not able to participate in a lesson, have been asked to notify their subject teacher directly ASAP.

What if I can’t follow the timetable and its timings?

We strongly encourage students to stick to the timetable provided if they can, as this enables staff on-site to manage both off-site and on-site learning, and enables your child to keep to their normal rhythm and routines for when they transition back to normal on-site learning in the future.

However, if you can’t follow the timetable and timings, then please feel free to adjust the timetable to suit you and simply inform your class teacher of the changes (including any changes to when your child will submit work) via Direqt Messaging in SEQTA ENGAGE or LEARN. Be aware that this may mean staff may not be able to offer the same help within the scheduled timings, but be assured they will do their best to give support as best as possible.

If you cannot use SEQTA Direqt Messaging please email: [email protected] and your enquiry will be forwarded to the appropriate staff member.

How do students ask questions during class (on microphone)?

We’ve been practising emulating the online system at school. Teachers have encouraged students to ask questions in practice sessions, but some general protocols include typing on the message board that either they have a question (whereby the teacher can unmute the class), or type the actual question in, and the teacher can answer for the whole class.

When can a student have a break time?

The normal timetable is available on SEQTA Engage. Students can also refer to their own hard copy of the timetable. Secondary students can manage their timetable as normal. All students’ timetables are available on SEQTA Engage (parents) and SEQTA Learn (students). Students are encouraged to observe their timetable correctly so that the class teacher can assist. Breaks can be taken any time where there is not a Teams live lesson (high school).